FAQ Category: Services

If you need any assistance when using Uwill, you can refer to the Uwill FAQ and User Guide or reach out directly to Uwill at 833.99.Uwill or support@uwill.com.

Uwill also provides students free access to on-demand wellness programming through its easy to use online platform. Select wellness from the left hand side navigation menu to relax and recharge your mind and body. Uwill wellness includes a wide range of videos for yoga, academic breaks, relationship support, meditation, and more! Allow Uwill to help you discover greater focus and balance as you navigate the semester.

If a student is experiencing a mental health crisis, help is available 24/7/365.

Call 833.646.1526  (This line is staffed by a licensed counselor)If you are experiencing a medical emergency, call 911.

• Create a profile with Uwill. 
• Choose a therapist based on your preferences including availability, issue, gender, language, ethnicity. 
• Choose a time that fits your schedule with day, night and weekend availability.

Log into ALEKS, click the down arrow to the right of your name, click on Settings, scroll down to Accessibility and click on the button to turn on the feature. You will see options for Color Contrast and Color Blindness, select desired option[.

No, work in Prep and Learning modules does not count towards placement. You will need to complete another proctored assessment to change placement results.

While working in your ALEKS Prep and Learning Module, you will periodically complete a Knowledge Check to make sure you have mastered the topics you gained in the Learning Module. If you do not show mastery during the Knowledge Check, the topics will be added back into your Learning Pie so you can review them again.

Math placement exams are taken at the SFCC Testing Center. Exams can be scheduled in the TC Bookings app.

You can retake the Placement Assessment up to four additional times to improve your score. The highest score will be used for math placement. Students are required to work in the Prep and Learning Module to ensure that attempts are worthwhile, and you have improved your skills. *módulo de preparación y aprendizaje.

● 2nd attempt—required to complete 5 hours of Prep and Learning Modules before attempting assessment.

● 3rd attempt—required to complete 5 additional hours of Prep and Learning Module before attempting assessment.

● 4th attempt—not required to complete any additional hours of Prep and Learning Module

● 5th attempt—not required to complete any additional hours of Prep and Learning Module

No, there is no fee for SFCC students to use the Prep and Learning Module, making it an even more valuable resource. This application is available any time through a student’s MySFCC personal portal.

Once you have completed your initial assessment, you can use this pdf to guide you through using your Prep & Learning module. *módulo de preparación y aprendizaje.

The Prep and Learning Module is your individualized study module, created after your initial assessment. It is an optional tool to help you improve your math assessment score and/or improve your classroom performance. *módulo de preparación y aprendizaje.

You must wait a required 48-hour rest period and complete 5 hours in your Prep and Learning module to unlock your next math assessment exam. You can track this on your ALEKS Dashboard. There is no benefit in immediately retaking the assessment. Statistics show that students need to spend 6-8 hours in their Prep & Learning module to advance into the next higher-level course.

You can register for a course at or below your ALEKS score. See your advisor to determine the best course of action for your Educational Pathway.

Congratulations! Continue to use your Prep and Learning Module to improve your chances for success. The placement result required is the minimum for your course. Take advantage of the individualized review and learning features in ALEKS to get a better grade in your class. Meet with your advisor if you have any questions or concerns. *módulo de preparación y aprendizaje.

This is the perfect opportunity for you to take advantage of the customized Prep & Learning module created for you upon completion of your assessment. The individualized plan will be based on your assessment results, with the intention of helping you to improve your math skills. These modules are available for 12 months from the date your start. *módulo de preparación y aprendizaje.

Students can retake the assessment up to four additional times in that 12-month period. The second assessment is un-proctored, and you can take it from home, as a practice test. The third assessment is another proctored exam to be taken at the SFCC Testing Center. Only proctored exam scores count towards course placement.