Service Desk

The Technology Service Desk is a support team within OIT User Services that serves students, faculty, and staff at SFCC. The goal of the Technology Service Desk is to provide a primary contact center for students, faculty and staff to obtain effective service, support and training, as well as act as a tool for fostering an effective use of information technology in all areas of the campus.

The Technology Service Desk strives to provide exceptional technical support to the college community by serving as your first point of contact when reporting any issues concerning campus technology. Staff members are available to answer calls during normal SFCC office hours and during extended hours evenings and weekends.

Contact the Technology Service Desk

To submit a support request, please review the following options and send us your request through the appropriate method:

1. On campus:

  • [Preferred] Use Alloy Self Service icon on your desktop, which is Alloy Self Service’s direct address (https://hoffmann.sfcc.edu/SelfService )
  • Call the Technology Service Desk at 505-428-1222
  • Drop by the Technology Service Desk (Rm. 528, across from library)

2. Off campus:

Technology Service Desk Hours of Operation

Regular technical support

  • Monday-Thursday: 7:30 a.m. – 7:00 p.m. (5 p.m. between semesters)
  • Friday: 7:30 a.m. – 5:00 p.m.
  • Saturday: 8:00 a.m. – noon
  • Sunday: Closed
  • College holidays: Closed

After-hours emergency support: Closed

  • Sunday: Closed
  • College holidays: Closed

*The emergency support phone number is to report unplanned system outages, such as MySFCC, Canvas or email being down or unavailable. Password resets are not emergencies; you can reset your password yourself by going to the MySFCC login page and following the “Forgot Password” link. You can also contact the Technology Service Desk during normal business hours to change your password.

Students: reset your password here…

Employees: reset your password here…