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The Service Desk is a support team within OIT User Services that serves students, faculty, and staff at SFCC. The goal of the Service Desk is to provide a primary contact center for students, faculty and staff to obtain effective service, support and training, as well as act as a tool for fostering an effective use of information technology in all areas of the campus.
The Service Desk strives to provide exceptional technical support to the college community by serving as your first point of contact when reporting any issues concerning campus technology. Staff members are available to answer calls during normal SFCC office hours and during extended hours evenings and weekends.
Contact the Service Desk
To submit a support request, please review the following options and send us your request through the appropriate method:
1. Off campus:
Students: Click here to submit an OIT support ticket.
Employees: Click here to submit an OIT support ticket (use VPN).
2. On campus:
Click here to submit an OIT support ticket.
Service Desk Hours of Operation
- Monday – Thursday: 7:30 a.m. – 6:00 p.m. (5 p.m. between semesters)
- Friday: 7:30 a.m. – 5:00 p.m.
- Saturday: 8:00 a.m. – noon
- Sunday: Closed
- College holidays: Closed
Phone: (505) 428-1222