FAQ Category: Employee

Please review the March 31 Cybersecurity Training and Tips for Remote Work and contact Office of Information Technology Service Desk, (505) 428-1222 or OIT@sfcc.edu if you have questions

Please review this helpful FAQ for help with out of office greetings: http://w2.sfcc.edu/jack/oit/phoneFAQ.

Call 428-1789 and enter your mailbox number (extension) to access voicemail. For more information, visit http://w2.sfcc.edu/jack/oit/phoneFAQ.

You can submit an OIT ticket by emailing oitservicesupport@sfcc.edu. Make sure to provide a cell/ home phone for contact number.

Please work with OIT, 428-1222, and your supervisor to ensure you can complete essential work from home.

Contact OIT at 505-428-1222.

Yes, SFCC Counseling Services are available online and in-person and they encourage students to contact them. Students seeking counseling services can schedule an appointment by emailing counselingservices@sfcc.edu.

SFCC has licensing which allows all students, staff, and faculty access to up to five installation of Microsoft Office. These installations are available for Mac, Windows, Android and IOS computers. Additionally, Office 365  Online is available through your internet browser.

To access Office 365 online in a browser visit https://my.sfcc.edu and use your SFCC username and password to log in.  Click on the Office 365 icon. You may use tools such as word, excel, outlook, Teams and more from here. Documents are stored in your One Drive. One Drive provides each person with up to 1 TB of storage.

To access the Office 365 installations for Mac and Windows you will also need to log into MySFCC as above and click on the Office 365 icon. In the upper right you will see an option to Install Office. Click on it and choose Office 365 Apps. This will download the installer for all available Office 365 products. Once downloaded click on the installation download and follow the instructions to install on your device. You will need to log in with your “Work or School” account to use the software. This will be your SFCC username (firstname.lastname@sfcc.edu) and your password to authenticate your license.

For android or IOS you must visit your devices App Store and search for each tool. For example, search for Microsoft Teams, install it and log in with your SFCC username(firstname.lastname@sfcc.edu) and password to authenticate your license. Many apps, such as word, excel, Teams, Outlook are available for both Android and IOS devices.

If you are a current Student, Staff or Faculty member you are licensed to use Teams. Teams is accessible via a web browser or through an app. Apps are available for Windows, IOS, Apple OS and Android.

Use one of these methods to access Teams:

1. Log into  https://my.sfcc.edu click on the Office 365 Link and then click on  the Teams Icon.
2. Visit the app store on your personal device and search for Microsoft Teams. Follow the instructions to install and log into your SFCC Account.  Make sure to select “School or Work Account” when asked.
3. Request an application installation on your SFCC computer. Use the OIT Self Service Link on your desktop to create a ticket or call (505) 428-1222.

OIT is working on a video training, but you can get started with free video training at the following links:

• https://support.office.com/en-us/article/microsoft-teams-video-training-4f108e54-240b-4351-8084-b1089f0d21d7
• https://www.linkedin.com/learning/topics/microsoft-teams?u=2176418

Canvas Users should reference the OTL documentation to create a meeting for in their classes.

Log into Teams App or Web Browser

Go to the Calendar Tab

Click on +  or “New Meeting” to create a scheduled appointment.

Give your meeting a Title, Time, etc.

Add and Invite your attendees.

Attendees will receive a link to join for the time of the meeting. They may join via an app or browser.

Log into Teams via the web browser, Windows or Mac OS Application

Click on Meet Now

Click on Join to create the meeting

Invite your attendees

Attendees may join on the web or by downloading and installing an app.

Attendees will click on the Join link that is emailed to them.

(OIT has installed Teams on recently loaned SFCC equipment, but those with existing equipment should email OITServicesupport@sfcc.edu to request an install. We will get to this as we are able. Anyone in this position can log into Teams in a browser. )