Professional Skills

Retain top talent, increase job satisfaction and morale, and improve productivity!

To find the courses right for you, please select from the following subjects:
Management Essentials | Leadership Power Skills | 21st Century Leadership Skills | DISC Assessment and Coaching
Effective Team Building Strategies | Emotional Intelligence in the Workplace
Communication in The Workplace | Business Writing Skills | Technical Writing Essentials
Public Speaking Power Skills
Customer Service Training | Microsoft Office Skills Development
Hospitality Industry Overview Skills

Scroll to view our current class offerings, or checkout our Professional Skills Program PDF.

Management Essentials

This dynamic and comprehensive training series is designed to provide new and aspiring managers with the critical skills, knowledge, and mindset needed to lead teams effectively and drive organizational success. Spanning four in-depth sessions, Management Essentials focuses on practical tools, proven strategies, and real-world applications to support managers at every stage of their leadership journey.
Session 1: Manager Expectations (Three Hours)
Participants will explore the foundational elements of effective management, including the core roles and responsibilities, key performance indicators (KPIs), and essential HR practices. The session also emphasizes practical techniques for leading team and one-on-one meetings that foster productivity, communication, and accountability.
Session 2: Supporting Team Success (Three Hours)
This session focuses on building a high-performing team culture through relationship-building, psychological safety, and coaching. Managers will learn how to tap into individual motivation, support mental health, and foster a culture of continuous development and succession planning.
Session 3: Performance Management (Three Hours)
In this critical session, participants will develop skills to set clear expectations, evaluate employee performance, and deliver meaningful feedback. Special emphasis is placed on documentation, performance tracking, and the structured use of Performance Improvement Plans (PIPs) to guide and support employee growth.
Session 4: Manager Mindset (Three Hours)
The final session centers on cultivating a leadership mindset that aligns personal actions with organizational goals. Topics include modeling leadership behaviors, communicating strategy, navigating change, managing projects, and celebrating team wins to reinforce positive performance and engagement.

Leadership Power Skills

Session 1: Communicate with Confidence (Three Hours)
Participants will learn and practice essential leadership communication skills to obtain more buy-in and collaboration. Push and pull styles of leadership are de-fined and when to use them appropriately along with how to determine the best method of communicating different messages.
Session 2: Conflict Resolution for Leaders (Three Hours)
This training is full of techniques and tips to recognize conflict, resolve it quicker and maintain the character of a leader while you are in the middle of it. Learning to find common ground and focusing on problem-solving without becoming dis-tracted is just some of what you will learn.
Session 3: Time Management for Leaders (Three Hours)
Time management doesn’t have to be something you are always striving for but never able to reach. This learning event provides logical and practical methodolo-gy to reduce unnecessary distractions and help you laser focus on your priorities. You will discover new ways to schedule and manage your time to enhance your own efficiencies and that of others on your team.
Session 4: Effective Delegation Techniques (Three Hours)
Reluctancy to delegate is driven by several factors including fear, control, lack of trust and simply the lack of knowing the steps to delegate effectively. Leaders must continuously develop their delegation sills to empower and develop others and to ensure leaders are spending their time on strategy and leading. Learn a five-step delegation process that lays out the groundwork step-by-step.
Session 5: How to Deliver Coaching & Feedback (Three Hours)
In this training, you will learn a coaching model and feedback system to create enhanced communications and higher performance within your teams. Learn open-ended questioning techniques and a four-step coaching model to deliver effective and specific feedback that creates change.
Session 6: Building a Culture of Accountability (Three Hours)
Discover communication strategies and a four-point accountability system that will support leaders to create a culture of high performing teams. Learn how to overcome confrontation avoidance and to resist micro-managing and learn to create a system of measurements.

21st Century Leadership Skills

Course Overview: This is a twelve-hour class delivered in four 3-hour sessions.
Design Thinking While good ideas to solve problems are easy to find, the right idea is often illusive. Design thinking, developed most extensively at the Stanford University D-School, employs a powerful problem-solving process to understand and solve stakeholder needs. Initially used extensively in new product development, design thinking is now seen as an essential element of all problem-solving. In this course, teams and individuals can learn a proven, systematic methodology that leads organizations to optional functionality across depart-ments.
Continuous Improvement: A course based upon LEAN principles to develop a mindset and practice of continually improving processes across functions includ-ing accounting, marketing, facilities management, communications, etc. Successful programs reduce waste in time and resources, lead-ing to greater efficiencies and consequently significant cost savings.
What You’ll Learn:

Key Lean concepts: Value stream mapping, 5S, Kaizen, and more
How to identify and eliminate waste (time, materials, resources)
Practical strategies for improving processes and increasing efficiency
Real-world applications in various industries
How to foster a culture of continuous improvement

DISC Assessment and Coaching

Unlock your team’s full potential with the DISC Assessment!
Discover how understanding personality styles can enhance communication, collaboration, and performance. Whether you’re looking to improve team dynamics, optimize leadership strategies, or foster a more productive work environment, the DISC Assessment offers valuable insights.
Why Choose DISC

Increase Self-Awareness: Identify your natural strengths and areas for growth.
Boost Team Performance: Understand how different personality types work and communicate.
Enhance Communication: Bridge gaps and reduce conflict through better understanding.
Tailored Solutions: Apply the insights to improve leadership, teamwork, and personal development.

The DISC Model:

Dominance (D): Results-driven, confident, and decisive.
Influence (I): Social, persuasive, and enthusiastic.
Steadiness (S): Supportive, empathetic, and patient.
Conscientiousness (C): Analytical, precise, and detail-oriented.

DISC Package for Your Team:

DISC Assessment for up to 15 individuals
4-Hour Workshop with DISC Coach to Deliver Results to Group
Access to Online Platform to Foster Communication & Productivity

Effective Team Building Strategies

Unleash potential, build unity, achieve results!
Session 1: Introduction to Team Building Dynamics (Three Hours)
Participants will lay the groundwork by being introduced to Tuckman’s and Wheelan’s models, focusing on understanding team development stages and dynamics.
Session 2: Building Trust, Establishing Goals, & Leveraging Diversity (Three Hours)
Participants will focus on trust-building, role clarity, and goal setting, while incorporating the importance of leveraging diversity.
Session 3: Problem Solving, Decision Making, & Book Discussion (Three Hours)
Participants will incorporate The Five Dysfunctions of a Team into discussions on team dysfunctions and maturity while focusing on solutions for effective problem-solving and decision-making.
Session 4: Action Planning, Feedback, & Continuous Improvement (Three Hours)
Participants focus on actionable strategies for team development, using insights from Wheelan, Tuckman, and The Five Dysfunctions of a Team. There will be an opportunity to create action plans tailored to a team they lead or envision leading.
We recommend that your department follow up with this training by with a six-hour Communication in The Workplace session to focus on department specific goals and areas of improvement.

Emotional Intelligence in The Workplace

Manage relationships, communication, and decision-making in a way that drives success and fosters a positive work environment.
Session 1: Emotional & Social Intelligence Overview (Three Hours)
Participants will learn the concept and importance of emotional intelligence (EI), the role of emotions, and the benefits of EI in the workplace. They will also explore EI competencies to understand the attributes of emotionally intelligent people and leaders.
Session 2: Emotional Regulation (Three Hours)
Participants will discuss the strategies for managing emotions and responses and the role of self-control in professional settings. They will learn tools for stress management and will enhance their ability to understand and relate to others’ emotions.
Session 3: Social Intelligence (Three Hours)
Participants will improve their interpersonal communication and conflict resolution skills and understand the role of emotional intelligence in effective leadership.
Session 4: Building and Emotionally Intelligent Workplace (Three Hours)
Participants will learn how to create a supportive and emotionally aware work culture and understand the role of trust and psychological safety on emotionally intelligent teams and leaders.

Communication in The Workplace

Help your teams improve interdepartmental communication.
The Communication in The Workplace one-day training has been developed to help participants identify their communications styles and modify them based on their audience, improve their awareness by operating with empathy and understanding, and learn effective ways to deal with conflict. Communication in the workplace is important because it boosts employee morale, engagement, productivity, and satisfaction. Communication is also key for better team collab-oration and cooperation. This training is delivered over six hours.
Session 1: Communicate with Confidence (Two Hours)
Participants will learn and practice essential communication skills to obtain more buy-in and collaboration. Fundamentals are covered like asking better questions to get better answers and learning a process for better listening. Communication styles are defined and when to use them appropriately along with how to deter-mine the best method of communicating different messages.
Session 2: Emotional Intelligence – Leveling Up Your Awareness (Two Hours)
Participants will discuss how operating with empathy and understanding is a criti-cal part of teamwork; being able to attribute someone’s behavior to an underly-ing emotion will help them manage relationships and make others feel heard. On an individual level, being aware of your feelings is the first step in not letting those feelings control you.
Session 3: Conflict Resolution (Two Hours)
Participants will discover their personal challenges in dealing with conflict and four ways to resolve conflict with others. Participants will learn and role-play scenarios.
We recommend following up with this training by allowing us to conduct a six-hour Communication in The Workplace Workshop. This will allow the instructor to revisit commitments made during the initial training and discuss next steps.

Business Writing Skills

Effective communication is at the heart of every successful business interaction. This hands-on course is designed to build essential written communication skills for the workplace, with a focus on clarity, professionalism, and purpose. Participants will learn how to write with impact, tailor messages to different audiences, and navigate various business communication formats with confidence. Through engaging lessons, practical exercises, and real-world examples, this training provides the tools to elevate everyday writing—from emails and memos to reports and proposals—while strengthening core grammar, tone, and editing skills.
Key Topics Covered:

Business Writing Fundamentals: Learn the core principles of clear, concise, and courteous communication across various business formats.
Grammar and Style: Refine grammar, punctuation, and writing mechanics to ensure professionalism and clarity.
Audience Awareness: Adapt your message to different readers and business contexts.
Email Etiquette: Master the elements of effective and professional email communication.
Meeting and Documentation Skills: Gain confidence in creating agendas, notes, and summaries that drive action.
Persuasive Writing: Learn how to write proposals, recommendations, and persuasive messages that influence and inspire.
Cross-Cultural and Tech-Based Communication: Explore modern tools and cultural considerations in today’s global business environment.
Interactive Format Includes:

Interactive Format includes:

In-class writing activities and peer reviews
Real-life workplace scenarios
Editing and proofreading practice

Technical Writing Skills

This course is designed to introduce participants to the fundamental principles and practices of technical writing.
Participants will learn how to produce clear, concise, and well-organized documents for various technical and professional fields. Emphasizing effective communication, this class covers a range of technical writing genres, including user manuals, reports, proposals, instructions, and online documentation.
Participants will also explore topics such as audience analysis, document design, research methods, and the use of specialized writing tools. Through practical assignments and hands-on projects, participants will develop the skills necessary to create high-quality technical documents tailored to specific audiences and industries. By the end of the course, participants will be equipped to effectively communicate complex information to diverse readers, ensuring clarity, usability, and precision in all types of technical
writing.
Key Learning Outcomes:

Master the principles of clarity, accuracy, and conciseness in technical writing.
Analyze and understand the target audience to create appropriate content.
Develop skills in writing various technical documents (e.g., manuals, reports, procedures, proposals).
Use technical writing tools and software effectively.
Conduct research and organize complex information for easy under-standing.
Edit and revise technical documents for grammar, readability, and for-matting.

Public Speaking Power Skills

Session 1: Introduction to Public Speaking (Three Hours)
Participants will analyze public speaking theories and practices and review the instructor’s handbook, “Public Speaking: How to Craft Your Next Speech”. They will also deliver a brief introduction speech to the group.
Session 2: Types of Speeches and Delivery Styles (Three Hours)
Participants will learn the various types of speeches and how to alter their speeches to specific audiences. The group will discuss strategies for overcoming speech anxiety and practice delivery in a comfortable environment.
Session 3: Preparing a Successful Speech and Impromptu Speeches (Three Hours)
Participants will discuss how to prepare a formal speech as well as how to suc-cessfully deliver an impromptu speech. The group will explore ways to manage challenging situations during speeches.
Session 4: Intercultural Awareness & EQ in Public Speaking (Three Hours)
Participants will practice delivery of the various types of speeches and learn how to integrate intercultural awareness and emotional sensitivity in public speaking.
Take the first step toward becoming a captivating, persuasive, and powerful speaker!

Customer Service Training

Take your customer service skills to the next level!
This 1-day, six hour training, will help your team go from delivering good ser-vice to exceptional. From projecting confidence to dealing with challenging situ-ations, this learning event is packed with practical take-aways they will be able to put to practice immediately to earn your customers trust and confidence.
Customers are more demanding then ever and organizations cannot afford not to provide continuous learning to those customer-facing employees. This 1-day boot- camp training series provides three workshop modules focused on deliv-ering customer service by listening to the voice of the customer. Participants will become part of the learning through exercises and activities to create spe-cific solutions to their own customer service challenges. This learning event is for any organization with a goal of creating a culture of service.
Module 1: Customer Service Overview (Two Hours)

Define Exceptional Service
Define Examples of Poor Service
Developing a Customer Service Mindset; Customers are not an interruption, but our purpose.
Five Ways to Demonstrate You Are an Advocate of The Customer
Non-verbal Communication

Module 2: How to Practice Empathy (Two Hours)

Define Empathy, Sympathy, and Apathy
Consistency: Developing Your Empathy Dialogue
Responses to Avoid
Developing Active Listening Skills

Module 3: Managing Challenging Customers (Two Hours)

What Makes Customers Angry?
Dealing With Angry Customers in Four Steps.
How To Apologize.
Apology Statements.

Artificial Intelligence for The Workplace

Unlock the Full Potential of Your Workforce with Artificial Intelligence Training!
Course 1: Artificial Intelligence in The Workplace (6 Hour Training)
As artificial intelligence (AI) continues to reshape industries, understanding its role in the workplace has become crucial for staying competitive and innova-tive. This training program is designed to help professionals at all levels under-stand the fundamentals of AI and explore how AI technologies can be applied to improve productivity, enhance decision-making, and drive organizational success.

Understand AI Fundamentals
Explore AI Applications in the Workplace
Leverage AI Tools for Efficiency
Address Ethical Considerations
Enhance Problem-Solving and Decision-Making
Foster an AI-Ready Culture

Course 2: AI Functions for Data Analysis in Excel (6 Hour Training)
In this hands-on training, participants will explore the powerful integration of Artificial Intelligence (AI) capabilities in Microsoft Excel to enhance data analysis, streamline decision-making, and unlock deeper insights from your data. This session is ideal for Excel users who want to elevate their data analysis skills by leveraging AI-powered features directly within Excel.

Introduction to AI in Excel
Automated Data Insights with Ideas
Leveraging AI Enhanced Data Types
Predictive Analytics with AI Functions
Natural Language Queries
Power Query & AI Powered Data Transformation
AI Powered Visualizations
Optimizing Business Intelligence Workflows
Practical Applications

Course 3: Artificial Intelligence for Leaders (4 Hour Training )
The Artificial Intelligence for Leaders training program is designed to equip sen-ior executives, managers, and decision-makers with the foundational knowledge and practical insights needed to navigate the rapidly evolving world of AI. This course emphasizes how AI technologies can be strategically lever-aged to drive business transformation, improve operational efficiencies, and foster innovation, while addressing the ethical and societal considerations leaders must account for in their decision-making processes.

Microsoft Office Skills Development

Unlock your potential with Microsoft Office Training! Whether you’re a beginner or looking to sharpen your skills, our comprehensive courses will help you master the essential tools of Microsoft Office and boost your productivity.

Microsoft Word (Twelve Hours)
Participants will choose from three levels; Beginning, Intermediate, and Advanced based on their current skill level and desired learning outcomes. Each level is a total of twelve hours, delivered in four 3-hour sessions.
Microsoft Excel (Twelve Hours)
Participants will choose from two levels; Beginning and Intermediate, based on their current skill level and desired learning outcomes. Each level is a total of twelve hours, delivered in four 3-hour sessions.
Microsoft PowerPoint (Six Hours)
In this one-day class, participants will learn to design stunning presentations, enhance slides with multimedia, and deliver impactful messages.
Microsoft Outlook (Six Hours)
In this one-day class, participants will learn to maximize email management, cal-endar, and task scheduling skills.
Microsoft Excel for Budgeting (Six Hours)
In this one-day class, participants will how to conduct in-depth analyses tailored to budgetary decision-making, and visually present data for stakeholders. This hands-on experience with Excel will equip you with practical skills that can be directly applied to your budgeting responsibilities.

Hospitality Industry Overview Skills

Ready to embark on an exciting journey in the world of hospitality? Whether you’re starting fresh or looking to upgrade your skills, our Hospitality Industry Training programs offer you the expertise needed to succeed in this dynamic, rewarding field.

Session 1: Hospitality Industry Overview (Two Hours)
Participants will gain an understanding of the hospitality industry and career opportunities in Santa Fe. They will understand the benefits of a hospitality career and the skills required to be successful in the field.
Session 2: Effective Communication (Two Hours)
Participants will learn the difference between verbal and non-verbal communication, improve active-listening skills and discuss proper e-mail etiquette.
Session 3: Professional Appearance (Two Hours)
Participants will discuss the meaning of professionalism in a hospitality environment. They will analyze emotional intelligence and appropriateness and the importance of accountability.
Session 4: Guest Experience (Three Hours)
Participants will define exceptional customer service. Learn how to exceed cus-tomer expectations, develop a guest-focused mentality, and understand the ser-vice-profit chain.
Session 5: Guest Recovery (Three Hours)
Participants will learn the meaning of a service failure and identify the types of guest recovery and the steps for successful guest recovery.