SFCC Coronavirus Closure Employee FAQs

Now that the campus is reopening for employees, what do I need to do in order to come on campus? All employees who wish to come on campus for work purposes need to follow the SFCC On Campus Protocol.This protocol details what employees need to do before and during their time on campus.

Can I miss work if I have COVID-19, or if I am caring for someone with the virus?
According to the Families First Coronavirus Response Act, you are entitled to 80 hours of sick leave is you are displaying symptoms, seeking testing, self-isolating, or caring for family with COVID-19. For more information, see “Employee Rights: Paid Sick Leave and Expanded Family and Medical Leave under the Families First Coronavirus Response Act (FFCRA)” for detailed information or the “Quick Tips FFCRA Poster” for a quick overview.

Are there any other reasons I may be entitled to expanded leave?
Please see “Employee Rights: Paid Sick Leave and Expanded Family and Medical Leave under the Families First Coronavirus Response Act (FFCRA)” for detailed information or the “Quick Tips FFCRA Poster” for a quick overview of your rights under the FFCRA.

My internet is slow, what can I do to make it faster?
Here is an article by Intel on improving wi-fi speed: https://www.intel.com/content/www/us/en/tech-tips-and-tricks/how-to-increase-wifi-speed.html

Is my job “essential”?  
Your supervisor will provide information on which jobs will be staffed during the closure.

If I want or need to work from home, what will I need? 
Please work with OIT, 428-1222, and your supervisor to ensure you can complete essential work from home. Check the General FAQ on this page for information on Microsoft Teams.

Will I get paid?
Employees will be paid (with the exception of on-call employees). You do not have to take sick time or annual leave during this period.

I get paid by check, how will I get paid if the campus is closed?
We are aiming to have 100% of all employees receive pay via ACH/direct deposit. If you have not elected to receive pay via ACH/direct deposit, please give serious consideration of doing so, as hard copy checks may be subject to mail delivery delays. If you want to change from receiving hard copy checks to ACH/direct deposit please go to the payroll office and complete the ACH authorization form.  If you cannot submit the form in person, you can email it to Yvonne Martinez Denko for processing during the closure.

How can I submit a ticket to SFCC Office of Information Technology?
You can submit an OIT ticket by emailing oitservicesupport@sfcc.edu. Make sure to put a cell/ home phone for contact number.

I want to help, what can I do? 
This is a stressful situation. Please consider making an extra effort to practice self-care, physical health, mindfulness practices or whatever works for you, to help allay anxiety and promote personal health.

How do I access voicemail from off campus?
Call 428-1789 and enter your mailbox number (extension) to access voicemail. For more information, visit http://w2.sfcc.edu/jack/oit/phoneFAQ.

How do I set my out of office greeting? 
Please review this helpful FAQ for help with out of office greetings: http://w2.sfcc.edu/jack/oit/phoneFAQ.

Working from home is new to me.  What kind of cybersecurity measures should I take?
Please review the March 31 Cybersecurity Training and Tips for Remote Work and contact Office of Information Technology Service Desk, (505) 428-1222 or OIT@sfcc.edu if you have questions