Continuous Quality Improvement (CQI)

CQI is a management philosophy used by organizations to improve their processes.  SFCC strives to incorporate CQI into everything we do.


To improve quality, various tools are used, including:

  • Strategic planning
  • Project management
  • Process improvement
  • Flow charts and process maps
  • Documentation
  • Facilitation (for teams, meetings, conflict)
  • Best practice sharing/bench-marking with others
  • Change leadership and management
  • Teamwork – through cross-departmental initiatives








Continuous quality improvement is most effective when it becomes a natural part of the way everyday work is done.