CWA – Technical Support for Canvas Courses – Two Options

Having trouble accessing online information? Try the following tech tips.

If You Need Tech Support for the following:

  1. Finding your Canvas course on the course list in Canvas
  2. Logging in to JACK or your Canvas course

Then Proceed as Follows:

  1. Go to JACK, the SFCC Portal, by typing www.sfcc.edu
  2. Access the JACK log in link in the upper, right-hand, top corner of the screen
  3. Log in with your user name and password
  4. Click on the “Our Campus” Tab
  5. Click “Technology Service Desk Support for Students” OR
  6. Click “Technology Service Desk FAQ’s for Students”

For live help by phone call 505-428-1222 or visit the Technology Service Desk.

If You Need Tech Support for the following:

  • Help with Canvas once you are logged into the Canvas site and your SFCC course
    (for example:  how to use Canvas, technical issues in Canvas, locked assignments/discussions/quizzes and/or anything in Canvas not related to instructional content.)

Then Proceed as Follows:

  • Contact Online Teaching and Learning (OTL) via:
    1. Help menu in Canvas
    2. E-mail otl@sfcc.edu
    3. Phone 505-428-1166

Questions about course content in Canvas (instructional questions):
Contact your course instructor

FAQs about Online learning can be found in the Academic Support Tab – Learning Online Channel (bottom left) in JACK. This includes:

  • Myths About Studying Online
  • Canvas Student Orientation

For live help by phone call 505-428-1222 or visit the Technology Service Desk.