SFCC COVID-19 Student FAQs

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Classes | General | Internet | Computers/Software | Services | HEC

Classes

What resources are available at SFCC for students taking online classes?
Please visit Current Resources for Online Learning

How can I get tutoring for my online class?
Online tutoring is available for all courses that have a Canvas component. More information is available here.

What if my class is blended or requires me to come to campus?
Please visit SFCC Student On Campus Protocol During COVID-19. You’ll find information about how to safely come to campus. Please read the protocol before coming to campus. You will need to complete an online COVID-19 safety training. You will be required to wear a mask at all times on campus and will be screened before entering.

Please note: You will need to bring your own food and water bottle to campus. You will not have access to drinking fountains, microwaves or vending machines. The campus is only open to students who are enrolled in a class with an on-campus component. No children or other visitors are allowed on campus. Currently, the campus is closed to the general public.

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General

Who do I contact if I believe I or someone around me had been exposed to or is displaying COVID symptoms?
Please view SFCC’s Contact Tracing and Rapid Response Procedures

How will I be notified if the college closure is extended?
Students will be notified via email about any developments. Please check your email and sfcc.edu/covid regularly for updates. Visit SFCC’s Facebook page and Twitter. SFCC’s ESL program is posting on the ESL Facebook page in English and Spanish.

Is the William C. Witter Fitness Education Center open?
In accordance with the health orders of Office of the Governor, the Fitness Education Center remains closed. More information is available on SFCC’s Campus Reopening Plan page.

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Internet

I do not have internet access.  How can I complete online assignments? 
If you do not have internet access, please work with your instructor to find a way to receive and submit assignments.
Update 3/26/20: Xfinity has opened Wi-Fi hotspots for use.
https://www.xfinity.com/support/articles/open-xfinity-wifi-hotspots

SFCC wifi internet access is available in the SFCC parking lot during daylight hours. More information: https://www.sfcc.edu/sfcc-wifi-access-available-from-parking-lots/

Comcast is offering low-cost internet essentials for those who qualify: https://www.internetessentials.com/low-cost-computer

I can’t afford home internet access. Are there resources available to help me?
SFCC wifi internet access is available in the SFCC parking lot during daylight hours. More information: https://www.sfcc.edu/sfcc-wifi-access-available-from-parking-lots/

Many cell phone providers have announced plans in response to COVID-19. Check your provider for specific information. OIT has compiled a list of internet provider response to Covid-19. https://www.sfcc.edu/internet-providers-response-to-covid-19/

https://www.cnet.com/news/carriers-are-suspending-internet-data-caps-during-coronavirus/

Internet essentials is a program which provides internet access to qualifying low income households. Additionally, they are offer low cost computers.
Visit: www.internetessentials.com

Lifeline Support is a federal program that lowers the cost of either phone or internet access
Visit www.lifelinesupport.org

Access from AT&T is a low-cost home internet service.
https://m.att.com/shopmobile/internet/access/
SFCC is not connected to any of the above programs and can’t guarantee availability.

My internet is slow, what can I do to make it faster?
Here is an article by Intel on improving wi-fi speed: https://www.intel.com/content/www/us/en/tech-tips-and-tricks/how-to-increase-wifi-speed.html

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Computers/Software

I don’t have a home computer or laptop, is there a way for me to get a free or low-cost computer?

Do you need a laptop or internet access for online classes? SFCC has hotspots and laptops available for checkout. You must be a credit-seeking student and be registered for the fall semester to qualify for this program. 
Request an appointment | Please follow on-campus protocols
Questions?  Email laptop@sfcc.edu or call (505) 428-1222.

If you would like help in purchasing your own laptop, start by logging into https://my.sfcc.edu and click on the “Dell Computer Discount” icon under Resources. Discounts are available on laptops and computer accessories.

Computer Charity NM assists low-income families  and veterans by providing low cost or free used computers. They also have many low cost laptops and desktop available for purchase for anyone. Due to covid limitations you must call in advance. http://www.computercharitynm.org/

I need access to Adobe Creative Cloud.  How can I access Adobe products during the shutdown?
Adobe Creative Cloud desktop apps are available to students and faculty during the school closure.  Follow the instructions at https://www.sfcc.edu/access-to-adobe-cloud-during-covid-19-shutdown/.

My class is going to be using Microsoft Teams. What is that and how do I use it? 
Please see the Microsoft Teams and Office FAQS for detailed information.

I need Microsoft Office.  How can I get it? 
Please see the Microsoft Teams and Office FAQS for detailed information.

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Services

The bookstore is closed. How do I obtain textbooks for  late-starting and online classes?
You can place an order with the SFCC Bookstore website. They will be checking orders daily and will ship books to you.

What about the library? 
The SFCC Library is prepared to offer many of our services virtually. The library has created a webpage of SFCC library resources that may be especially helpful during this time:  SFCC Library Coronavirus Dashboard.  Check the Library website for ongoing services.

Reach out to the library if you need assistance: library@sfcc.edu or 505-428-1352.

Will the campus cupboard still provide food for students that need support?
Anyone experiencing food insecurity should visit a local food bank.  A list of Santa Fe food banks is available at https://www.foodpantries.org/ci/nm-santa_fe

What services will be available during the closure?  
You can contact the following offices during the closure:

Are counseling resources available?
Yes, SFCC Counseling Services will be available online and they encourage students to contact them. Students seeking counseling services can schedule an appointment by emailing counselingservices@sfcc.edu.

The counseling staff has also provided “SFCC Chill Room: Living Life Remotely.”  Available to SFCC Students and Faculty, “The Chill Room” is a Canvas-based resource full of physical and mental wellness resources.  This includes lists of Mental Health Resources, Yoga & Fitness, Art Therapy, Mindfulness Exercises, and more.  To access, please select “The Chill Room: Living Life Remotely” under the “Courses” tab on Canvas.

How can I complete my Math or English Placement exam?
Options for Math or English placement testing will be available beginning April 20, 2020.  Please contact testing@sfcc.edu to request further information or to schedule your placement exam.

Can I make a payment during the closure?
The Cashier’s Office will not be open to take your payments. To make a payment during this time, use one of the following options:

  • Pay online with a bank account, Visa, Master, or Discover card by logging in to the MYSFCC portal.
  • Mail a check made payable to SFCC to this address:
    Santa Fe Community College,
    Attn: Cashier’s Office,
    6401 Richards Ave, Santa Fe, NM 87508.Please include your student id number (A#) on your check.   ** PLEASE DO NOT MAIL CASH **

The Cashier’s Office will be making appointments for students who need assistance with cash payments beginning Tuesday, August 25. Hours will be from 9am to 1pm on Tuesdays only. Please make your appointment in advance by calling the Cashier’s Office at 428-1008.

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HEC

I am a student at Highlands, Santa Fe Higher Education Center.  Will I be able to attend classes?
Online classes with continue as scheduled.  NMHU faculty are working to adapt in-person classes to an online format wherever possible.  Contact your instructor for more information.

I am a student of a Santa Fe Higher Education Center partner institution, what does this mean for my classes?
Please contact your school directly for guidance.

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