SFCC COVID-19 Student FAQs

SFCC has many resources available for online learning. Please visit Current Resources for Online Learning.

Online tutoring is available for all courses that have a Canvas component. More information is available here.

Yes, the campus is now open, but please take precautions to keep yourself and our community safe. See Student on-campus protocol

Currently, food service is unavailable. 

Yes, the campus is now open and students are allowed to eat on campus, but please take precautions to keep yourself and our community safe. See Student on-campus protocol

Yes! Please see the William C. Witter Fitness Education Center page for details on how to access the Fitness Center. 

Please view SFCC’s Contact Tracing and Rapid Response Procedures

Students will be notified via email about any developments. Please check your email and sfcc.edu/covid regularly for updates. Visit SFCC’s Facebook page and Twitter. SFCC’s ESL program is posting on the ESL Facebook page in English and Spanish.

SFCC wifi internet access is available in the SFCC parking lot during daylight hours. More information: https://www.sfcc.edu/sfcc-wifi-access-available-from-parking-lots/

Many cell phone providers have announced plans in response to COVID-19. Check your provider for specific information. OIT has compiled a list of internet provider response to Covid-19. https://www.sfcc.edu/internet-providers-response-to-covid-19/

https://www.cnet.com/news/carriers-are-suspending-internet-data-caps-during-coronavirus/

Internet essentials is a program which provides internet access to qualifying low income households. Additionally, they are offer low cost computers.
Visit: www.internetessentials.com

Lifeline Support is a federal program that lowers the cost of either phone or internet access
Visit www.lifelinesupport.org

Access from AT&T is a low-cost home internet service.
https://m.att.com/shopmobile/internet/access/
SFCC is not connected to any of the above programs and can’t guarantee availability.

Here is an article by Intel on improving wi-fi speed: https://www.intel.com/content/www/us/en/tech-tips-and-tricks/how-to-increase-wifi-speed.html

If you do not have internet access, please work with your instructor to find a way to receive and submit assignments. Update 3/26/20: Xfinity has opened Wi-Fi hotspots for use. SFCC wifi internet access is available in the SFCC parking lot during daylight hours. More information: https://www.sfcc.edu/sfcc-wifi-access-available-from-parking-lots/.  Internet access is available in the SFCC parking lot during daylight hours. More information: https://www.sfcc.edu/sfcc-wifi-access-

Adobe Creative Cloud desktop apps are available to students and faculty during the school closure.  Follow the instructions at https://www.sfcc.edu/access-to-adobe-cloud-during-covid-19-shutdown/.

You can contact the following offices during the closure. Please use your SFCC email when contacting services.

• Accessibility Services:  vaune.hegmann@sfcc.edu
• Admissions: wac@sfcc.edu
• Adult Education: ae@sfcc.edu
• Advisors: advisor@sfcc.edu
• Career Services: career.services@sfcc.edu
• Counseling: counselingservices@sfcc.edu
• Financial Aid: financialaid@sfcc.edu
• Library: library@sfcc.edu
• Registrar: records@sfcc.edu
• Office of Student Development: osd@sfcc.edu
• Testing: testingcenter@sfcc.edu
• TRiO: trio@sfcc.edu
• Tutoring Center: robert.gutierrez@sfcc.edu
• Veterans: krystal.patton@sfcc.edu

SFCC has licensing which allows all students, staff, and faculty access to up to five installation of Microsoft Office. These installations are available for Mac, Windows, Android and IOS computers. Additionally, Office 365  Online is available through your internet browser.

To access Office 365 online in a browser visit https://my.sfcc.edu and use your SFCC username and password to log in.  Click on the Office 365 icon. You may use tools such as word, excel, outlook, Teams and more from here. Documents are stored in your One Drive. One Drive provides each person with up to 1 TB of storage.

To access the Office 365 installations for Mac and Windows you will also need to log into MySFCC as above and click on the Office 365 icon. In the upper right you will see an option to Install Office. Click on it and choose Office 365 Apps. This will download the installer for all available Office 365 products. Once downloaded click on the installation download and follow the instructions to install on your device. You will need to log in with your “Work or School” account to use the software. This will be your SFCC username (firstname.lastname@sfcc.edu) and your password to authenticate your license.

For android or IOS you must visit your devices App Store and search for each tool. For example, search for Microsoft Teams, install it and log in with your SFCC username(firstname.lastname@sfcc.edu) and password to authenticate your license. Many apps, such as word, excel, Teams, Outlook are available for both Android and IOS devices.

Please see the Microsoft Teams and Office FAQS for detailed information.

Do you need a laptop or internet access for online classes? SFCC has hotspots and laptops available for checkout. You must be a credit-seeking student and be registered for the Spring semester to qualify for this program. 
Request an appointment | Please follow on-campus protocols
Questions?  Email laptop@sfcc.edu or call (505) 428-1222.

Computer Charity NM assists low-income families  and veterans by providing low cost or free used computers. They also have many low cost laptops and desktop available for purchase for anyone. Due to covid limitations you must call in advance. http://www.computercharitynm.org/

Please contact testingcenter@sfcc.edu to request further information or to schedule your placement exam.

The Cashier’s Office will not be open to take your payments. To make a payment during this time, use one of the following options:

• Pay online with a bank account, Visa, Master, or Discover card by logging in to the MYSFCC portal.
• Mail a check made payable to SFCC to this address:
  Santa Fe Community College,
  Attn: Cashier’s Office,
  6401 Richards Ave, Santa Fe, NM 87508.Please include your student id number (A#) on your check.   ** PLEASE DO NOT MAIL CASH **

The Cashier’s Office will be making appointments for students who need assistance with CASH only payments. Hours will be from 9 a.m. to 1 p.m. on Tuesdays only. Please make your appointment in advance by calling the Cashier’s Office at 428-1008.

Yes, SFCC Counseling Services are available online and in-person and they encourage students to contact them. Students seeking counseling services can schedule an appointment by emailing counselingservices@sfcc.edu.

You can place an order with the SFCC Bookstore website. They will be checking orders daily and will ship books to you.

The SFCC Library is now open and is prepared to offer many of our services virtually. Check the Library website for ongoing services. Reach out to the library if you need assistance: library@sfcc.edu or 505-428-1352.

Campus cupboard is providing food on Fridays, from 12-4 p.m.   Visit https://www.sfcc.edu/offices/campus-cupboard/ for details and additional information.

Please contact your school directly for guidance.

Online classes will continue as scheduled.  NMHU faculty are working to adapt in-person classes to an online format wherever possible.  Contact your instructor for more information.