SFCC Coronavirus Closure Student FAQs

Classes | General | Internet | Computers/Software | Services | HEC

 

Classes

Are on-campus classes completely canceled?
There will be no on-campus or in-person classes at SFCC or Higher Education Center through the remainder of the spring semester, however instructors have been preparing online alternatives for many courses. Please contact your instructor for guidance on your particular class.

Will my class be offered online?
If you signed up for a dedicated online class at SFCC, these classes will take place as scheduled.  Deans and faculty are currently working together to provide practical online alternatives for many on-ground classes impacted by the campus being closed through the spring semester. Please contact your instructor for guidance on your particular class.

How can I get tutoring for my online class?
Online tutoring is available for all courses that have a Canvas component. More information is available here.

If my class is not offered online, what will happen to my grade/transcript/financial aid/graduation eligibility?
The college is working to make every accommodation possible for you to successfully complete your semester. Many college services will be available remotely while the college is closed in response to the coronavirus outbreak.  A list of available resources has been delivered to all students. This list will contain contacts to help you answer your questions.

Will I be reimbursed for my class or classes?
If you have had to drop a course due to coronavirus issues, you will receive a tuition and fees credit that will be available to you in the 2020-2021 academic year. Unfortunately, this late in the semester SFCC cannot offer refunds for tuition or fees (SFCC Policy 3-9 Credit and Noncredit Course Refund). However, you can request tuition and fees credits to attend classes in the coming academic year. Please contact the Financial Aid Office (financialaid@sfcc.edu, 505-428-1268) to verify that this will not affect your financial aid.

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General

Can I be on campus for any reason while the campus is closed?
UPDATE May 18, 2020: Students who require access to retrieve belongings from lockers or cubicles can contact the point person listed below for the area that needs to be accessed:

a. William C. Witter Fitness Center Lynda Trujillo
lynda.trujillo@sfcc.edu;
428-1651
b. SHEM/Woodworking Tami Crespin
tami.crespin@sfcc.edu
428-1323
c. Arts Design and Media Arts Julie-ann Burgett
julieann.burgett@sfcc.edu
428-1731
d. The Masters Program Tami Crespin
tami.crespin@sfcc.edu
428-1323
e. Other areas/td> SFCC Safety and Security
security@sfcc.edu
428-1224

Students who have made appointments will be required to come on campus at their appointment time wearing a mask. No one will be permitted access if they have COVID symptoms (dry cough, history of recent fever of 100.4 or higher, fatigue); or recent out of state travel in the past 2 weeks; or confirmed exposure to a positive COVID case; or presents with a temperature of 100.4 or higher.

I’m a work-study student. Will I get paid during the closure?
Yes, all work-study students will get paid their budgeted amount during the closure.

How will I be notified if the college closure is extended?
Students will be notified via email about any developments. Please check your email and sfcc.edu/covid regularly for updates. Visit SFCC’s Facebook page and Twitter. SFCC’s ESL program is posting on the ESL Facebook page in English and Spanish.

Is the William C. Witter Fitness Education Center open?
In accordance with the health orders of Office of the Governor, the Fitness Education Center will be closed through May 15.

How are my student loans impacted?
Information on this topic is developing. The federal government has proposed a interest relief on students loans. Please check the Federal Student Aid (https://studentaid.gov/) website for updates.

Is graduation canceled?
Graduation has been postponed, and the petition to graduation deadline has been extended until May 15, 2020.

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Internet

I do not have internet access.  How can I complete online assignments? 
If you do not have internet access, please work with your instructor to find a way to receive and submit assignments.
Update 3/26/20: Xfinity has opened Wi-Fi hotspots for use.
https://www.xfinity.com/support/articles/open-xfinity-wifi-hotspots

Update 3/25/20: SFCC wifi internet access is available in the SFCC parking lot during daylight hours. More information: https://www.sfcc.edu/sfcc-wifi-access-available-from-parking-lots/

Comcast is offering 2 months of internet access at no charge for those who qualify: https://www.internetessentials.com/low-cost-computer

I can’t afford home internet access. Are there resources available to help me?
Update 3/25/20: SFCC wifi internet access is available in the SFCC parking lot during daylight hours. More information: https://www.sfcc.edu/sfcc-wifi-access-available-from-parking-lots/

Many cell phone providers have announced that they are removing data limits for the next 60 days. Check your provider for specific information. OIT has compiled a list of internet provider response to Covid-19. https://www.sfcc.edu/internet-providers-response-to-covid-19/

https://www.cnet.com/news/carriers-are-suspending-internet-data-caps-during-coronavirus/
Internet essentials is a program which provides internet access to qualifying low income households. They are offering 60 days of free access. Additionally, they are offer low cost computers.
Visit: www.internetessentials.com
Lifeline Support is a federal program that lowers the cost of either phone or internet access.
Visit www.lifelinesupport.org
Access from AT&T is a low cost home internet service.
https://m.att.com/shopmobile/internet/access/
SFCC is not connected to any of the above programs and can’t guarantee availability.

My internet is slow, what can I do to make it faster?
Here is an article by Intel on improving wi-fi speed: https://www.intel.com/content/www/us/en/tech-tips-and-tricks/how-to-increase-wifi-speed.html

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Computers/Software

I don’t have a home computer or laptop, is there a way for me to get a free or low-cost computer?Update 3/30:  The Office of Information Technology and the Library are offering laptop and webcam checkouts for Students enrolled for credit courses.More information and guidelines:  Laptop Checkout Guidelines.

This charity assists low-income families  and veterans by providing low cost or free used computers. They also have many low cost laptops and desktop available for purchase for anyone. Due to covid limitations you must call in advance.

http://www.computercharitynm.org/

I need access to Adobe Creative Cloud.  How can I access Adobe products during the shutdown?
Adobe Creative Cloud desktop apps are available to students and faculty during the school closure.  Follow the instructions at https://www.sfcc.edu/access-to-adobe-cloud-during-covid-19-shutdown/.

My class is going to be using Microsoft Teams. What is that and how do I use it? 
Please see the Microsoft Teams and Office FAQS for detailed information.

I need Microsoft Office.  How can I get it? 
Please see the Microsoft Teams and Office FAQS for detailed information.

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Services

The bookstore is closed. How do I obtain textbooks for  late-starting and online classes?
You can place an order with the SFCC Bookstore website. They will be checking orders daily and will ship books to you.

What about the library? 
The SFCC Library is prepared to offer many of our services virtually. The library has created a webpage of SFCC library resources that may be especially helpful during this time:  SFCC Library Coronavirus Dashboard.  Check the Library website for ongoing services.

Reach out to the library if you need assistance: library@sfcc.edu or 505-428-1352.

Will the campus cupboard still provide food for students that need support?
Anyone experiencing food insecurity should visit a local food bank.  A list of Santa Fe food banks is available at https://www.foodpantries.org/ci/nm-santa_fe

What services will be available during the closure?  
You can contact the following offices during the closure:

Are counseling resources available?
Yes, SFCC Counseling Services will be available online and they encourage students to contact them. Students seeking counseling services can schedule an appointment by emailing counselingservices@sfcc.edu.

The counseling staff has also provided “SFCC Chill Room: Living Life Remotely.”  Available to SFCC Students and Faculty, “The Chill Room” is a Canvas-based resource full of physical and mental wellness resources.  This includes lists of Mental Health Resources, Yoga & Fitness, Art Therapy, Mindfulness Exercises, and more.  To access, please select “The Chill Room: Living Life Remotely” under the “Courses” tab on Canvas.

How can I complete my Math or English Placement exam?
Options for Math or English placement testing will be available beginning April 20, 2020.  Please contact testing@sfcc.edu to request further information or to schedule your placement exam.

Can I make a payment during the closure?
The Cashier’s Office will not be open to take your payments. To make a payment during this time, use one of the following options:

  • Pay online with a bank account, Visa, Master, or Discover card by logging in to the MYSFCC portal.
  • Mail a check made payable to SFCC to this address:
    Santa Fe Community College,
    Attn: Cashier’s Office,
    6401 Richards Ave, Santa Fe, NM 87508.Please include your student id number (A#) on your check.   ** PLEASE DO NOT MAIL CASH **

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HEC

I am a student at Highlands, Santa Fe Higher Education Center.  Will I be able to attend classes?
Online classes with continue as scheduled.  NMHU faculty are working to adapt in-person classes to an online format wherever possible.  Contact your instructor for more information.

I am a student of a Santa Fe Higher Education Center partner institution, what does this mean for my classes?
Please contact your school directly for guidance.

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