SFCC Coronavirus Closure Frequently Asked Questions (FAQs)

General | Student | Faculty | Employee | Families/Kids Campus

Dual Credit | Microsoft Teams | Adobe Creative Cloud

General

Is the college open?
Santa Fe Community College, Santa Fe Higher Education Center and Kids Campus are closed through the end of the Spring Semester in response to coronavirus (COVID-19). If you signed up for a dedicated online class at SFCC, it/they will take place as scheduled.  Deans and faculty are currently working together to provide practical online alternatives for many on-ground classes impacted by the campus closure. Please contact your instructor for guidance on your particular class.

Additionally, certain services will be available during the closure – see the Student and Employee FAQs for more details.

Should I travel?
SFCC President Becky Rowley has announced the halt of all SFCC-related travel until further notice.

The New Mexico Department of Health updated its travel recommendations for individuals contemplating out-of-state travel in the coming weeks and months: “We care about you. And while we cannot regulate your personal travel decisions, we strongly advise you to reconsider out-of-state travel,” the advisory states. “You will be recommended to self-isolate for 14 calendar days upon your return. Also, as travel bans can be implemented, you run the risk of being unable to return to New Mexico.”

If you plan to travel out of state or country over spring break, the NMDOH has asked that you call them with screening questions. They have set up a 24-hour hotline at 1-855-600-3453. Also, please review these self-quarantine guidelines.

Is the William C. Witter Fitness Education Center open?

Will the college be holding events?
No, the college campus is closed through the end of the spring semester. Certain services will be available during the closure, see the Student and Employee FAQs for details.

What should I do if I get sick?
If you think you are exhibiting symptoms consistent with the coronavirus, you should stay home and first call the 24-hour New Mexico Department of Health hotline at 1-855-600-3453. They will provide an over-the-phone assessment and guidance for next steps.

Are you feeling anxiety or stress in these uncertain times?
Contact counselors at ComPsych Guidance Resources at 866-676-3367, TTY 800-697-0353.

I have a tax preparation appointment at the HEC during the closure.  What will happen with it?
AARP is reaching out to everyone with a scheduled appointment to find another time.  If tax season is extended; AARP’s services at the HEC will also be extended.

I am a student at Highlands, Santa Fe Center.  Will I be able to attend classes?
Online classes will continue as scheduled.  NMHU faculty are working to adapt in-person classes to an online format wherever possible.  Contact your instructor for more information.

Are AARP tax services still available at the HEC?
No. The AARP Foundation has suspended the program nationwide until further notice.

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Student

Are on-campus classes completely cancelled?
There will be no on-campus or in-person classes at SFCC or Higher Education Center through the remainder of the spring semester, however instructors have been preparing online alternatives for many courses. Please contact your instructor for guidance on your particular class.

Will my class be offered online?
If you signed up for a dedicated online class at SFCC, these classes will take place as scheduled.  Deans and faculty are currently working together to provide practical online alternatives for many on-ground classes impacted by the campus being closed through the spring semester. Please contact your instructor for guidance on your particular class.

How can I get tutoring for my online class? Online tutoring is available for all courses that have a Canvas component. More information is available here.

If my class is not offered online, what will happen to my grade/transcript/financial aid/graduation eligibility?
The college is working to make every accommodation possible for you to successfully complete your semester. Many college services will be available remotely while the college is closed in response to the coronavirus outbreak.  A list of available resources has been delivered to all students. This list will contain contacts to help you answer your questions.

Can I be on campus for any reason while the campus is closed?
No. No one will be allowed to enter without express approval from security and the President of the college.

I do not have internet access.  How can I complete online assignments? 
If you do not have internet access, please work with your instructor to find a way to receive and submit assignments.
Update 3/26/20: Xfinity has opened Wi-Fi hotspots for use.
https://www.xfinity.com/support/articles/open-xfinity-wifi-hotspots

Update 3/25/20: SFCC wifi internet access is available in the SFCC parking lot during daylight hours. More information: https://www.sfcc.edu/sfcc-wifi-access-available-from-parking-lots/

Comcast is offering 2 months of internet access at no charge for those who qualify: https://www.internetessentials.com/low-cost-computer

The bookstore is closed. How do I obtain textbooks for  late-starting and online classes?
You can place an order with the SFCC Bookstore website. They will be checking orders daily and will ship books to you.

What about the library? 
The SFCC Library is prepared to offer many of our services virtually. The library has created a webpage of SFCC library resources that may be especially helpful during this time:  SFCC Library Coronavirus Dashboard.  Check the Library website for ongoing services.

Reach out to the library if you need assistance: library@sfcc.edu or 505-428-1352.

Need a free or low cost computer?
This charity assists low-income families  and veterans by providing low cost or free used computers. They also have many low cost laptops and desktop available for purchase for anyone. Due to covid limitations you must call in advance.

http://www.computercharitynm.org/

I can’t afford home internet access. Are there resources available to help me?
Update 3/25/20: SFCC wifi internet access is available in the SFCC parking lot during daylight hours. More information: https://www.sfcc.edu/sfcc-wifi-access-available-from-parking-lots/

Many cell phone providers have announced that they are removing data limits for the next 60 days. Check your provider for specific information.
https://www.cnet.com/news/carriers-are-suspending-internet-data-caps-during-coronavirus/
Internet essentials is a program which provides internet access to qualifying low income households. They are offering 60 days of free access. Additionally, they are offer low cost computers.
Visit: www.internetessentials.com
Lifeline Support is a federal program that lowers the cost of either phone or internet access.
Visit www.lifelinesupport.org
Access from AT&T is a low cost home internet service.
https://m.att.com/shopmobile/internet/access/
SFCC is not connected to any of the above programs and can’t guarantee availability.

Will the campus cupboard still provide food for students that need support?
Anyone experiencing food insecurity should visit a local food bank.  A list of Santa Fe food banks is available at https://www.foodpantries.org/ci/nm-santa_fe

I’m a work-study student. Will I get paid during the closure?
Yes, all work-study students will get paid their budgeted amount during the closure.

What services will be available during the closure?  
You can contact the following offices during the closure:

How will I be notified if the college closure is extended? Students will be notified via email about any developments. Please check your email and sfcc.edu/covid regularly for updates. Visit SFCC’s Facebook page and Twitter. SFCC’s ESL program is posting on the ESL Facebook page in English and Spanish.

Are counseling resources available?
Yes, SFCC Counseling Services will be available online and they encourage students to contact them. counselingservices@sfcc.edu

Can I make a payment during the closure?
The Cashier’s Office will not be open to take your payments. To make a payment during this time, use one of the following options:

  • Pay online with a bank account, Visa, Master, or Discover card by logging in to the MYSFCC portal.
  • Mail a check made payable to SFCC to this address:
    Santa Fe Community College,
    Attn: Cashier’s Office,
    6401 Richards Ave, Santa Fe, NM 87508.Please include your student id number (A#) on your check.   ** PLEASE DO NOT MAIL CASH **

Is the William C. Witter Fitness Education Center open?
In accordance with the health orders of Office of the Governor, the Fitness Education Center will be closed through April 10.

I am a student at Highlands, Santa Fe Higher Education Center.  Will I be able to attend classes?
Online classes with continue as scheduled.  NMHU faculty are working to adapt in-person classes to an online format wherever possible.  Contact your instructor for more information.

I am a student of a Santa Fe Higher Education Center partner institution, what does this mean for my classes?
Please contact your school directly for guidance.

How are my student loans impacted?
Information on this topic is developing. The federal government has proposed a interest relief on students loans. Please check the Federal Student Aid (https://studentaid.gov/) website for updates.

I need access to Adobe Creative Cloud.  How can I access Adobe products during the shutdown?
Adobe Creative Cloud desktop apps are available to students and faculty during the school closure.  Follow the instructions at https://www.sfcc.edu/access-to-adobe-cloud-during-covid-19-shutdown/.
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Faculty

I have questions about setting up my online class. Who do I contact?
Please contact your dean or associate dean.
Camilla Bustamante and Julia Deisler, Jenny Landen, Colleen Lynch and Shalimar Krebs. You may also contact the office of Online Teaching and Learning at otl@sfcc.edu.

Are there online resources available? Use the Modern Language Association (MLA) helpful resource, “Bringing Your Course Online” at https://teachingresources.hcommons.org/

Do you need a laptop? Do you need help setting up your vpn?
Contact OIT at 505-428-1222.

How do I reach SFCC Online Teaching and Learning Department?
Online Teaching and Learning: 505-428-1166 or otl@sfcc.edu

Are faculty allowed to meet with students off campus at places such as a cafe, a common community area, or at their home? 
Yes, if they wish to.  However, please be advised that meeting in public places is not consistent with CDC recommendations to limit social environs.

What instructions does Canvas offer?
Canvas links:

How do I publish my course?

How do I edit a Page? (Useful for editing the Homepage template.)

How do I add a video link?

How do I add a file link? (Remember to have your Syllabus up!)

How do I create a Module?

How do I publish a Module?

How do I add an Item to a Module?

How do I create an Assignment?

How do I create a Quiz?

How do I create a Discussion?

How do I publish an Assignment? (Same process for Quizzes, Discussions, & Files)

How I use the Gradebook?

How do I use the SpeedGrader?

How do I reach SFCC Online Teaching and Learning Department?
Online Teaching and Learning: 505-428-1166 or otl@sfcc.edu

Where can I find additional help?
NEW! Moving Online Now: How to Keep Teaching During Coronavirus

Canvas Hotline: 1-833-250-2079

Online Teaching and Learning: 505-428-1166 or otl@sfcc.edu

What if I need administrative permission to download test bank or textbook resources?

You can submit an OIT ticket by emailing oitservicesupport@sfcc.edu. Make sure to put a cell/ home phone for contact number.

How-to videos on using Canvas:

Online Teaching and Learning YouTube Channel

Canvas Video Guides

Canvas (written) Guides

I need access to Adobe Creative Cloud.  How can I access Adobe products during the shutdown?
Adobe Creative Cloud desktop apps are available to students and faculty during the school closure.  Follow the instructions at https://www.sfcc.edu/access-to-adobe-cloud-during-covid-19-shutdown/.

What about the library? 
The SFCC Library is here to support you. The library is prepared to offer many services virtually. The library staff have created a webpage of SFCC library resources that may be especially helpful during this time:  SFCC Library Coronavirus Dashboard.  Check the Library website for ongoing services.

Reach out to the library if you need assistance: library@sfcc.edu or 505-428-1352.

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Employee

Is my job “essential”?  
Your supervisor will provide information on which jobs will be staffed during the closure.

If I want or need to work from home, what will I need? 
Please work with OIT, 428-1222, and your supervisor to ensure you can complete essential work from home. Check the General FAQ on this page for information on Microsoft Teams.

Will I get paid?
Employees will be paid (with the exception of on-call employees). You do not have to take sick time or annual leave during this period.

I get paid by check, how will I get paid if the campus is closed?
We are aiming to have 100% of all employees receive pay via ACH/direct deposit. If you have not elected to receive pay via ACH/direct deposit, please give serious consideration of doing so, as hard copy checks may be subject to mail delivery delays. If you want to change from receiving hard copy checks to ACH/direct deposit please go to the payroll office and complete the ACH authorization form.  If you cannot submit the form in person, you can email it to Yvonne Martinez Denko for processing during the closure.

How can I submit a ticket to SFCC Office of Information Technology?
You can submit an OIT ticket by emailing oitservicesupport@sfcc.edu. Make sure to put a cell/ home phone for contact number.

I want to help, what can I do? 
This is a stressful situation. Please consider making an extra effort to practice self-care, physical health, mindfulness practices or whatever works for you, to help allay anxiety and promote personal health.

How do I access voicemail from off campus?
Call 428-1789 and enter your mailbox number (extension) to access voicemail. For more information, visit http://w2.sfcc.edu/jack/oit/phoneFAQ.

How do I set my out of office greeting? 
Please review this helpful FAQ for help with out of office greetings: http://w2.sfcc.edu/jack/oit/phoneFAQ.

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Families/Kids Campus

Is Kids Campus open?
We are following Governor Michelle Lujan Grisham’s recommendation to reduce the spread of Coronavirus. Therefore, SFCC, Kids Campus, and the Higher Education Center will be closed for spring break beginning 9 p.m. today, March 13, through Sunday, March 22. In addition, both campuses will be closed Monday, March 23, through Sunday, April 4, to further prevent the virus from impacting our community members. All events are cancelled and there is no access to main campus or the HEC.

Kids Campus families will receive a credit for one week of tuition for the month of March. The credit will appear on your April tuition statement. Before and after care will be adjusted according to the number days that services were provided.

If you need assistance please contact our admin team at kids.campus@sfcc.edu.

How long will the Kids Campus be closed? At this point we are closed through April 5th but things are changing rapidly. Reports from early childhood programs around the country are varied and closures depend on the number and severity of cases in their communities. We are hearing regularly from SFCC president Becky Rowley and will keep you updated.

Where can I get child care?   United Way is one of the few local programs remaining open to serve children (infants through 12 years) of first responders, health care workers and those who work in essential businesses. They can be reached at 505-303-3946.

Are there any Kids Campus staff available for child care? If you’d like info on staff interested in babysitting, use the kids.campus@sfcc.edu website to make inquiries.

How can I keep my kids occupied during the stay-at-home order?  We understand this period presents a hardship for many families and we are working with staff and particularly lead teachers to reach out to each family to check in, provide daily activity ideas and resources and to answer questions.

Will I be refunded for Kids Campus costs?  CYFD copays for March and April are suspended and there will be a credit for any March co-payments. Self-pay families will be credited from March 23 through April 3. All future billing will be suspended including tuition and before/after care.

How can I get Kids Campus updates?  Check out our website: http://kidscampus.sfcc.edu/ on the blog page for resources and information. If you have any questions or concerns use this site to reach us.


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Dual Credit

I do not remember my A number. How do I find it?
Contact the SFCC Help Desk at (505) 428-1222 or by email at oitservicesupport@sfcc.edu. Inform them you are a Dual Credit student and provide them with your DOB. You might also be asked one or more of the following questions to confirm your identity:  home address, phone number, classes you are currently enrolled in, and courses you have taken previously.

How do I get “ My SFCC” username and password? 
If you have forgotten your SFCC username or password please contact the SFCC Help Desk at (505) 428-1222 or by email at oitservicesupport@sfcc.edu. You will be asked to provide your DOB and A number. If you do not know your A number, you might be asked one or more of the following questions to confirm your identity: home address, phone number, classes you are currently enrolled in, and courses you have taken previously.

How do I access canvas? 
Log on to your MY SFCC account. Under applications please click on Canvas. You will then be instructed to reenter your MY SFCC username and password. You will then be directed to your Canvas account and should be able to access your class and or classes.

Who do I contact for assistance with Canvas? 
Please contact the SFCC Online Teaching and Learning offices at otl@sfcc.edu. They will be happy to assist.

Who do I contact for questions with Dual Credit? 
Please feel free to contact any of the dual credit team members with questions. We are happy to help and our contact information is below:

How do I drop or withdraw from a Dual Credit class? 
Please email either Dual Credit Specialist Niki McKay at monique.mckay@sfcc.edu or Director of Recruitment & Dual Credit Marcos Maez at marcos.maez@sfcc.edu. Please make sure to also inform your high school counselor that you will be dropping or withdrawing from your class as well.

Will my in-person class be changed to an online format?
Please check directly with your instructor. You should be able to find your instructor’s information on the class syllabus that was provided to you in class. If you are unable to find your instructor’s contact information, please email either Dual Credit Specialist Niki McKay at monique.mckay@sfcc.edu or Director of Recruitment & Dual Credit Marcos Maez at marcos.maez@sfcc.edu

How can I check my midterm grade? 
Please log on to your MY SFCC student account. Once you are logged in please click on the “Student Records” tab located near the top of the page. You will then be directed to your student records page. The third option is “Midterm Grades”. Please click to access your midterm grade(s) for your current semester.

What are the drop/withdraw deadlines? 
These have not yet changed, but changes are expected.  We will update this as soon as further information is available.

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Microsoft Teams

Microsoft Teams

What is Microsoft Teams?

Teams is a collaboration tool which allows SFCC Staff, Faculty and Students to stay connected with chat, video conferencing, file sharing, file collaboration and more.

How can I use Teams?

If you are a current Student, Staff or Faculty member you are licensed to use Teams. Teams is accessible via a web browser or through an app. Apps are available for Windows, IOS, Apple OS and Android.

Use one of these methods to access Teams:

  1. Log into  https://my.sfcc.edu click on the Office 365 Link and then click on  the Teams Icon.
  2. Visit the app store on your personal device and search for Microsoft Teams. Follow the instructions to install and log into your SFCC Account.  Make sure to select “School or Work Account” when asked.
  3. Request an application installation on your SFCC computer. Use the OIT Self Service Link on your desktop to create a ticket or call (505) 428-1222.

Is training available for Microsoft Teams?

OIT is working on a video training, but you can get started with free video training at the following links:

Create a Calendar Teams Meeting – Canvas Users should reference the OTL documentation to create a meeting for in their classes.

Log into Teams App or Web Browser

Go to the Calendar Tab

Click on +  or “New Meeting” to create a scheduled appointment.

Give your meeting a Title, Time, etc.

Add and Invite your attendees.

Attendees will receive a link to join for the time of the meeting. They may join via an app or browser.

To create an impromptu meeting

Log into Teams via the web browser, Windows or Mac OS Application

Click on Meet Now

Click on Join to create the meeting

Invite your attendees

To Join a Teams Meeting

Attendees may join on the web or by downloading and installing an app.

Attendees will click on the Join link that is emailed to them.

(OIT has installed Teams on recently loaned SFCC equipment, but those with existing equipment should email OITServicesupport@sfcc.edu to request an install. We will get to this as we are able. Anyone in this position can log into Teams in a browser. )

Audio Conferencing in Teams: Coming early next week!

Microsoft Office

Can students, staff, and faculty access Microsoft Office away from campus?

SFCC has licensing which allows all students, staff, and faculty access to up to five installation of Microsoft Office. These installations are available for Mac, Windows, Android and IOS computers. Additionally, Office 365  Online is available through your internet browser.

To access Office 365 online in a browser visit https://my.sfcc.edu and use your SFCC username and password to log in.  Click on the Office 365 icon. You may use tools such as word, excel, outlook, Teams and more from here. Documents are stored in your One Drive. One Drive provides each person with up to 1 TB of storage.

To access the Office 365 installations for Mac and Windows you will also need to log into MySFCC as above and click on the Office 365 icon. In the upper right you will see an option to Install Office. Click on it and choose Office 365 Apps. This will download the installer for all available Office 365 products. Once downloaded click on the installation download and follow the instructions to install on your device. You will need to log in with your “Work or School” account to use the software. This will be your SFCC username (firstname.lastname@sfcc.edu) and your password to authenticate your license.

For android or IOS you must visit your devices App Store and search for each tool. For example, search for Microsoft Teams, install it and log in with your SFCC username(firstname.lastname@sfcc.edu) and password to authenticate your license. Many apps, such as word, excel, Teams, Outlook are available for both Android and IOS devices.

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Adobe Creative Cloud

I need access to Adobe Creative Cloud.  How can I access Adobe products during the shutdown?
Adobe Creative Cloud desktop apps are available to students and faculty during the school closure.  Follow the instructions at https://www.sfcc.edu/access-to-adobe-cloud-during-covid-19-shutdown/.
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