JACK Login
Help Desk
The Help Desk is a support team within OIT User Services that serves students, faculty, and staff at SFCC. The goal of the Help Desk is to provide a primary contact center for students, faculty and staff to obtain effective service, support and training, as well as act as a tool for fostering an effective use of information technology in all areas of the campus.
The Help Desk strives to provide exceptional technical support to the college community by serving as your first point of contact when reporting any issues concerning campus technology. Staff members are available to answer calls during normal SFCC office hours and during extended hours evenings and weekends.
Contact the Help Desk
To report technical issues, request help with hardware or software, request assistance with audio/video equipment, or ask a question about campus technology, you have several options:
- Email your request or question to oithelpdesk@sfcc.edu (creates a work ticket)
- Call (505) 428-1222
- Walk in. The Help Desk is located in Suite 528, across from the Library.
Help Desk Hours of Operation
as of August 22
| Regular technical support is available: | |
| Monday-Thursday: | 7:30 a.m. - 6:00 p.m. |
| Friday: | 7:30 a.m. - 5:00 p.m. |
| Saturday: | 9:00 a.m. - 1:00 p.m. |
| Sunday: | Closed |
| College holidays: | Closed |
| After-hours emergency support: Closed | |
| Sunday: | Closed |
| College holidays: | Closed |
| *The emergency support phone number is to report unplanned system outages, such as JACK, Blackboard or email being down or unavailable. Password resets are not emergencies; you can reset your password yourself by going to the JACK login page and following the “Forgot Password” link. You can also contact the Help Desk during normal business hours to change your password. | |
Students: reset your password here...
Employees: reset your password here...
