JACK

JACK Questions

Why should I set up my Secret Questions and Answers?

How do I set up my Secret Questions and Answers?

How do I reset my forgotten JACK password?

What if I remember my JACK password, but I want to change it?

I forgot my Username. How can I find it?

How do I log in to JACK?

How can I see all of my Personal Announcements when only five show in the channel/box?

How can I find the classroom my class is in at the beginning of the semester?

How can I upload/download files in the Course Studio for my class?

Can I add my own tab for the channels I use the most?

Can I add channels to that tab?

How do I update my home address and phone number in JACK?

 


JACK Answers:

Why should I set up my Secret Questions and Answers?

It is common for people to forget their password. If you have set up your secret questions and answers, you will be able to reset your password yourself (without the Help Desk assistance) should you forget it. Instructions with pictures....  

How do I set up my Secret Questions and Answers?

Check out these instructions with pictures...

How do I reset my forgotten JACK password?

  1. Open up the JACK login page and click on “Forgot Password;”
  2. Answer your Secret Questions and it will prompt you to create a new password.

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What if I remember my JACK password, but I want to change it?

  1. Log into Jack
  2. Select “My Account” in the upper left hand corner
  3. Enter current Password then enter new Password twice
  4. Click on “Save Changes”.

I forgot my Username. How can I find it?

Go to the JACK login page (http://jack.sfcc.edu/) and click on “Forgot Username?” Type in the information requested. 

How do I log in to JACK?

  1. Browse to the JACK login page at http://jack.sfcc.edu
  2. Enter your username and password (this is the same username and password that you use for SFCC email and for logging in to our network). If you are new to SFCC, your username is your firstname.lastname and your password is your eight-digit date of birth (mmddyyyy). Common names may have a number at the end of the username (for example, john.romero5). To look up your username, browse to the JACK login page and click on the "Forgot username?"

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How can I see all of my Personal Announcements when only five show in the channel/box?

The other announcements most likely have not disappeared. Learn how to see past the first five announcements... 

How can I find the classroom my class is in at the beginning of the semester?

You can look it up in JACK. Learn how...

How can I upload/download files in the Course Studio for my class?

A Course Studio is available for every course. I enables instructors to communicate with their students. It also allows instructors to place documents for students to download. Learn how to download or upload a file in Course Studio...

Can I add my own tab for the channels I use the most?

The "My Tab" tab is for everyone to customize. Learn how...

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Can I add channels to that tab?

 How do I update my home address and phone number in JACK?

Changes cannot be made directly in JACK, but you can access the necessary form through JACK.

  1. Log onto JACK
  2. Select the Registration tab
  3. In the ESS Forms and Guides box on the far right, select the “Change of Name, Address or Phone Number Form” link.
  4. Print the form
  5. Fill it out the form and mail or fax it to the Enrollment Center. The address and fax number is on the form.

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